We ship orders anywhere in the world. It takes 1-3 business days for our orders to ship out. All rates are calculated by Canada Post. Delivery frames are dependent on postage chosen, but please allow up to 7 business days within Canada, 14 business days within the US and 28 business days internationally.
Custom Monogramming: If your purchase includes custom monogramming, please allow up to an additional 5 business days for fulfillment.
At this time, we do not offer any refunds - only exchanges. The customer has 7 business days to contact customer service (email@example.com or through contact page) to process an exchange. All monogrammed items are not eligible for exchange due to customized nature. All discounted merchandise is final sale.